Want to check on the status of your order? We have a built-in self-service facility which you can access via the support menu on the store, or via this link to our Order Lookup page.

If your order was sent with tracking information, you'll also be able to access that here.

You should have received an email from us when your order was despatched. From the day of despatch, please allow the following timeframes for delivery:

  • UK - 2-5 business days
  • Europe - 5-7 business days
  • North America - 10-14 business days
  • Australia - 14-16 business days
  • ROW - 14-21 days

Please ensure that your order is not for a pre-order product. Many of our products are available for pre-order, in which case an estimated dispatch date will be listed on the product page.

If your order is not a pre-order item, and the above timeframes have passed then please contact our customer services team.